FAQ
Find answers to your most common questions about shipping, returns, payment options, and more. We're here to help you!
Refund
Our refund policy allows customers to return items within 30 days of purchase for a full refund. Jewelry must be in its original condition and packaging. To initiate a return, please contact our customer service team for assistance.
To request a refund, simply follow these steps:
- Contact our customer service team within 30 days of receiving your order.
- Provide your order number and the reason for the return.
- We will guide you through the return process and provide a shipping label if applicable.
Jewelry items that are unworn, unused, and in their original packaging are eligible for a refund. Customized or personalized items may not be eligible for a refund unless they arrive damaged or defective. Please check our detailed policy for specific conditions.
Delivery
We offer a variety of delivery options to meet your needs, including standard and express shipping. You can select your preferred method at checkout, and we’ll provide tracking information for your order once it’s shipped.
Delivery times vary based on your location and the shipping method chosen. Standard shipping typically takes 3-7 business days, while express shipping usually arrives within 1-3 business days. Please note that processing times may vary during peak seasons.
Yes, we do offer international shipping! Additional shipping fees may apply, and delivery times may vary depending on the destination. Please check our shipping policy for more details on international orders.
Shipping & Returns
We offer various shipping options, including standard and expedited delivery. Orders are typically processed within 1-3 business days, and you will receive tracking information once your order is shipped. Shipping times may vary based on your location.
If you’re not completely satisfied with your purchase, you can return it within 30 days. To initiate a return, please contact our customer service team for instructions. Items must be unworn and in their original packaging.
Payment
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options. You can select your preferred method during checkout.
Yes, we prioritize your security! All payment transactions are processed through secure, encrypted channels to ensure your information is safe and confidential. We never store your payment details.
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